For all warranty claims please ensure you have your proof of purchase at hand, an invoice from your electrician from the installation and the check the faulty product is within the applicable warranty period. The warranty is always a replacement warranty only.

OUTWAY is not responsible for damages caused by unprofessional installation, modified products or manipulated by the customer or by any other person not authorised by the manufacturer; as well as by improper use, manipulation and / or short circuits, apparent signs of improper treatment.

The warranty period on all products starts from the date of purchase of the original

product only, not when any product is repaired or replaced.

For more information on making your warranty claim, please email our online sales support team on  or call 03 9798 8800 (Mon-Fri 9 am-5 pm, Sat 10am - 3pm AEST).



We exclude and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence). Governing Law Any argument relating to the terms and conditions between Outway and the customer shall be governed by the laws of Australia.