We aim to ship all orders within 48 hours of receiving them, ensuring prompt processing and dispatch. However, while we strive to meet this timeline, there are factors that may occasionally cause slight delays. For example, during peak seasons or promotional periods, order volumes may increase, leading to longer processing times. Additionally, if an item is out of stock or if there are unforeseen logistics issues, these could impact the 48-hour window. Rest assured, we always aim to provide accurate tracking information and keep you informed of any delays. Our goal is to get your order to you as quickly as possible, with full transparency throughout the process.

Although we provide 24/7 customer service, response times may not always be immediate due to factors such as high request volumes, time zone differences, issue complexity, and system maintenance. Our customer service team is dedicated to investing enough time and effort into each request to ensure detailed and accurate responses. Complex issues may require additional time to resolve. While we strive to shorten response times, there may still be instances where a bit more patience is needed. We understand our customers' expectations and always prioritize urgent and important matters to ensure that every customer receives the proper assistance.